退款政策

NAVYX RETURN & REFUND POLICY

Last updated: September 2026

Thank you for shopping with NavyX.

1. DAMAGED, WRONG OR MISSING ITEMS

If your order arrives damaged, incorrect, or with missing items, please contact NavyX Customer Service as soon as possible after receiving your parcel.

Please provide:
• Order number
• Photos/videos of the parcel and product
• Description of the issue

Once verified, NavyX may arrange a replacement, partial refund, or full refund depending on the situation.

2. CHANGE-OF-MIND RETURNS

For hygiene and safety reasons, opened or used skincare products are generally not eligible for return or refund due to change of mind.

Unopened products may be considered for return subject to approval by NavyX. Return shipping costs may be borne by the customer unless the return is caused by an error by NavyX.

3. 3-MONTH MONEY-BACK GUARANTEE

The 3-Month Money-Back Guarantee applies ONLY to the NavyX Half-Year Transformation Plan (RM294), where the guarantee is specifically stated at the time of purchase.

This guarantee does not automatically apply to:
• Daily Pack
• Treatment Pack
• Single-tube purchases
• Other promotions or bundles unless explicitly stated

To make a claim under the 3-Month Money-Back Guarantee, the customer must:

• Have purchased the eligible Half-Year Transformation Plan directly from an authorised NavyX sales channel
• Follow the recommended product usage consistently
• Submit the claim within 3 months from the date of receiving the order
• Provide the original order information
• Provide reasonable usage records and supporting photos if requested
• Return remaining eligible products if requested by NavyX

Claims may be reviewed individually.

The guarantee does not cover situations involving misuse, abnormal product usage, allergic reactions caused by individual sensitivities, or claims that cannot be reasonably verified.

Individual skincare results vary from person to person.

4. ALLERGIC REACTION OR IRRITATION

Customers are encouraged to perform a small patch test before regular use.

If irritation occurs, stop using the product and contact NavyX Customer Service.

A reaction or incompatibility with an individual's skin does not automatically mean that the product is defective.

5. CANCELLATIONS

Orders may only be cancelled before they have been processed or shipped.

Once an order has been packed, fulfilled, or handed over to the courier, cancellation may no longer be possible.

6. REFUND PROCESSING

Approved refunds will be processed through the original payment method whenever possible.

Processing time may vary depending on the payment provider or financial institution.

Shipping fees may not be refundable unless the issue was caused by NavyX.

7. VOUCHERS, FREE GIFTS & PROMOTIONAL ITEMS

Free gifts, vouchers, promotional items, VIP benefits and redemption benefits have no cash value and are subject to the applicable campaign terms.

If an order is refunded, related promotional benefits may also be cancelled.

8. CONTACT US

For return or refund enquiries, please contact NavyX Customer Service with your order number and relevant evidence.

Nothing in this policy is intended to limit any rights customers may have under applicable Malaysian consumer law.